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Returns (RMA)

Opened Items:

From the day of the purchase, we offer a 30-day return/exchange policy on the opened non-defective items or defective items when seeking refund or credit. An opened returned item is a subject to a restocking fee of 15%. Extra charges for missing accessories or UNSEALED DVDs, CDs, and cartography may apply. Shipping cost and taxes are not refunded. In case the original shipping method was Free Ground Shipping a shipping cost of $7.99 to $18.99 depending on weight of the product will be deducted. Your return must be received at our location by the 30th day of receipt of your order or your return will be refused.

Defective Items

AATOWN.RU will exchange defective units and parts to the customer with no restocking fees within 30-day period after the purchase. All defective units are exchanged for the exact same model. Customers seeking an exchange of defective items for a different model or a credit or a refund are subject to a fees described in "Opened Items" chapter above. When sending us a defective item for the replacement, ONLY THE UNIT but not accessories nor original packaging must be mailed. Customer is responsible for the shipping to AATOWN. The replacement/repair processing might exceed 2 weeks in cases the item is discontinued or out of stock. Please note that most of the units sold at AATOWN are covered by manufacturer's 1 year warranty so for faster processing times or to exchange after the 30-day period, customers should contact the manufacturer for direct return or repair information.

Unopened Items

In case when item was ordered by mistake or no longer desired and the product is intact, never used, the unit, accessories, the packaging is in perfect resalable condition and DVDs, CDs, and cartography are not unsealed, used or registered, customers may return the item for a full refund or credit within 30-day period. Please note the shipping cost and taxes are not rufunded. In case the "Free Ground Shipping" method was used a shipping fee of $7.99 to $18.99 depending on weight of the product will be deducted from the refund amount. Your return must be received at our location by the 30th day of receipt of your order or your return will be refused.

All Returns:

Return Merchandise Authorization (RMA) numbers are required for all returns. To obtain an RMA number, please log-in to your account with your last name and email address to Review previous Orders and create RMA request. Or you can send an email to support@aatown.ru and be sure to provide the original order number, product being returned, and the reason for return. Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit. We will provide a return address and RA number by email. Please do not ship an item to our mailing address without confirming first. If your product is a special order item or a drop-ship or a back order then it may need to go to a warehouse it was shipped from originally.

Please Note:

The units that have been installed, severely scratched, abused, or that are missing the original UPC code on the box will not be accepted for return or credit for ANY REASON and must be returned directly to the manufacturer. In addition, any or software, including pre-programmed datacards, that have been opened can only be returned directly to the manufacturer. We can only offer a refund using the form of payment originally used by the customer.

Please Note:

AATOWN.RU cannot be held responsible for packages until they are delivered to us, so please use a trackable and insured means of shipping (UPS or Fedex) or get Delivery Confirmation and insurance with USPS priority mail. For most returns, the customer is responsible for return shipping fees. For all international returns and exchanges, the customer is responsible for freight both ways. For domestic customers returns and exchanges, the customer is responsible for shipping to aatown only.
Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.
Once we receive your return we will process your credit or ship your replacement within 3-5 business days, unless the replacement item is discontinued or out of stock. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.
If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to email support@aatown.ru or call 1 347.330.2622