Returns & Warranty
Returns, Defective Items & Warranty
Our returns policy applies to international shipments with the exception that you are responsible for shipping costs - both to return the item to us AND to have the item shipped back to you. After the return period, the manufacturer's warranty applies and you must return the product directly to the manufacturer in the USA. See here for more information. You may be able to obtain service in your local country, however, we are unable to help with this. Save your receipts to show as proof of purchase.
All international orders are firm when processed. In the event the customer refuses a shipment, a refund will be provided once the returned products are received less the original shipping fees to the customer and less the shipping fees to return the items.
Order Identification Request
All International orders are manually screened for fraudulent credit card use prior to processing. All attempts to place fraudulent orders are recorded and forwarded to the proper local and international authorities. We may require additional identification and/or pre-payment by wire transfer prior to your order being processed and shipped. You will be advised by return email and your order will be held 'pending' until resolved.
If we request additional identification from you, please fax or email us a legible jpg/gif of your credit card (front and back) along with a copy of a piece of your picture ID. Our fax number is 1 347.330.2622 Email your jpg or gif file as an attachment to firstname.lastname@example.org. We destroy all identifications once your order has shipped.