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International Orders Terms & Conditions

International Insurance Fee

All international orders shipping to countries other than Russia are subject to an additional small insurance fee. Shipments to Russia are not insured and AATOWN is not responsible for any lost or stolen shipments to Russia.

Refused Shipments

All international orders are firm when processed. In the event the customer refuses a shipment, a refund will be provided once the returned products are received less the original shipping fees to the customer and less the shipping fees to return the items.

Lost Or Missing Shipments

In the event that an order fails to arrive at your international destination, AATOWN will track the shipment and reroute it if necessary. In the event the shipment is lost, AATOWN will submit an insurance claim for the order and will provide a refund to you immediately upon receipt of the insurance claim refund. This can take upwards of 30 days in some instances.